❓ Frequently Asked Questions
All your questions about hi31, answered in one place
Whether you have questions about accounts, deposits and withdrawals, VIP, responsible gambling, or casino games — you will find detailed answers below.
Both new and regular players on the hi31 platform may have all kinds of questions — how to deposit with bKash, how VIP cashback works, whether live casino runs on mobile, or where to find responsible gambling tools. This page organises questions and answers across four sections. Each answer is kept brief and easy to understand so you can find the right information quickly. If your question is not listed, our 24/7 support team is always ready to help.
VIP Benefits
hi31's VIP program divides players into five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback increases with each tier. Members at higher tiers may also receive priority support, exclusive offers, and faster withdrawal processing.
Each week, a fixed portion of your total wagers is added to your account as cashback. At the Bronze tier you can earn up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9%, Platinum up to 1.2%, and Diamond up to 1.5%. This cashback is credited directly to your balance.
hi31 has five VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; Diamond — up to 1.5%. The higher the tier, the greater the weekly benefits.
If you keep playing consistently and stay regularly active on the hi31 platform, you can be promoted to a higher tier automatically. Contact the support team for details on the specific turnover thresholds. The more active you are, the faster you can reach the next tier.
Diamond is hi31's highest VIP tier. In addition to up to 1.5% weekly cashback, members at this tier may receive a dedicated account manager, priority withdrawal processing, and access to exclusive promotional offers. Contact support for the full list of specific benefits.
Responsible Gambling
Yes, hi31 offers a cooling-off option that lets you temporarily suspend your account activity for a set period. To activate it, let our 24/7 support team know and they will take action promptly.
Self-exclusion is a tool that helps you stay away from your account for an extended period. To enable self-exclusion, inform our support team via email or live chat. Once your request is received, your account will be deactivated for the specified duration.
If you feel you are struggling to control your gambling habits, hi31's support team ([email protected]) is always ready to help. You should also reach out to a healthcare centre or mental health counsellor in Bangladesh. Never try to handle it alone.
Yes, hi31 offers the option to set deposit limits. You can set a specific deposit cap for yourself. To activate this, contact us via live chat or at [email protected]. This limit helps you keep your spending under control.
Some common warning signs are: placing increasingly larger bets; gambling more to chase losses; lying about gambling; losing focus on family or work; and being unable to stop gambling. If you notice these signs, contact hi31 support or a specialist right away.
Money Deposits
The minimum deposit amount on hi31 is ৳500 for every payment method. This limit applies when depositing via bKash, Nagad, Rocket, Upay, or bank transfer. A 200% bonus is available on your first deposit.
Deposits are usually credited instantly. If there is a delay, first check whether the transaction was successful in your payment app (such as bKash or Nagad). If it was successful, take a screenshot or note the reference number and contact us via live chat or at [email protected] — the support team will resolve it quickly.
hi31 does not charge any deposit fees. However, your payment method (such as bKash or Nagad) may apply its own service charge. In that case, the charge will apply according to that provider's terms. hi31 itself does not deduct anything extra from your deposit.
hi31 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳500 for all methods.
First, go to the hi31 Login page and sign in to your account. Then go to the Cashier or Deposit section and select "bKash". Send your desired amount to hi31's bKash number shown on screen, then fill in the form with the transaction ID. Your balance is usually updated within a few minutes.
Casino & Table Games
In live dealer games, a real dealer manages the game in real time in front of a camera. You can watch and participate directly over the internet — just as if you were sitting at a real casino. hi31 offers live tables from multiple providers including Evolution Gaming and Ezugi.
Yes, hi31's live casino is fully mobile-friendly. Live tables with high-quality video streaming run on any Android or iOS smartphone browser. No separate app download is needed — just open hi31 in your mobile browser and go to the Live Casino section.
In baccarat, you place a bet on one of two hands — "Player" or "Banker". The hand whose total points are closest to 9 wins. 10, J, Q, and K are worth zero; A is worth 1. Each side is dealt two cards. A third card is drawn if certain conditions are met. Betting on "Tie" wins if both sides finish with equal points.
Teen Patti is a very popular card game in South Asia, similar to poker but simpler. Each player receives three cards, and the player with the strongest combination wins. The highest combination is "Trail" (three of a kind), followed by Pure Sequence, Sequence, Color, Pair, and High Card. At hi31 you can play JILI's TeenPatti Joker and Teen Patti 20-20.
Andar Bahar is a very simple Indian card game. The dealer first reveals a "joker card". Cards are then placed alternately into two piles — left (Andar) and right (Bahar). You bet on which pile will receive a card of the same value as the joker first. Guess correctly and you win.
Still have questions? We are here to help
For any query you have, hi31's support team is available 24 hours a day, 7 days a week in both Bengali and English. Get instant help via live chat or send us the details by email.
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