Responsible Gaming:
The Complete Guide
Gaming at hi31 is about entertainment — your safety and well-being are our highest priority. With deposit limits, self-exclusion, and 24/7 support, we are always here for you.
Why Responsible Gaming Matters
Online gaming and sports betting can be an enjoyable form of entertainment — as long as it is enjoyed within sensible limits. hi31 believes that building healthy gaming habits is every player's right and our responsibility.
Many people in Bangladesh choose online gaming for entertainment. But sometimes this entertainment can go beyond control. At hi31, we want every member to enjoy gaming — while always keeping their well-being and financial limits in mind.
Important: hi31 is for players aged 21 and above only. If you are under 21, please do not use this platform.
hi31's Safety Tools
hi31 offers several effective protection tools to help you stay in control of your gaming experience.
Deposit Limits
You decide how much you can deposit each day, week, or month. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period — which protects you from making decisions driven by emotion.
Time-Out Feature
If you feel you need a break for a while, use the time-out option. You can temporarily deactivate your account for anywhere from 24 hours up to 30 days. During this time, logging in or placing bets is not possible.
Self-Exclusion
Self-Exclusion
If you need a longer break, choose self-exclusion. Once selected, your account will remain closed for an extended period. This decision cannot be easily reversed — it is a firm commitment tool.
Session Time Limits
Playing for long stretches reduces focus and decision-making ability. At hi31, you can set a maximum duration for each of your sessions. When the time is up, an automatic alert will notify you.
Gaming History Review
You can view your betting history and financial transactions from your account at any time. Understanding your own patterns and staying aware is the first step toward responsible gaming.
24/7 Support Service
21+ Age Requirement
hi31 firmly believes that online gaming is for adults only. To join our platform, you must be 21 years of age or older.
hi31 firmly believes that online gaming is for adults only. To join our platform, you must be 21 years of age or older.
For Parents: If there is a minor in your family, use parental control software on your device and keep your account details confidential.
Signs of Problem Gaming
It can be difficult to recognize when gaming is becoming a problem. If you notice any of the following signs in yourself or someone close to you, it is important to be careful.
It can be difficult to recognise when gaming is becoming a problem. If you notice the following signs in yourself or someone close to you, it is time to take care.
- Financial Signs
- Spending money beyond your budget
- Placing larger bets to recover losses
- Borrowing money from family or friends
Gaming instead of covering essential expenses
- Behavioural Signs
- Being unable to stop gaming
- Conflicts with family over gaming
- Unable to focus on work or studies
If you have any of the above signs, please contact the hi31 support team. We will help you without judgment.
How to Enable Self-Exclusion
Self-exclusion at hi31 is a simple process. Follow the steps below:
Log in to your account — Go to your hi31 account and navigate to your profile settings.
Log in to your account — Access your hi31 account and go to profile settings.
Find the "Responsible Gaming" option — In the settings menu, select the Responsible Gaming section.
Choose self-exclusion — Select your preferred duration and confirm.
Notify the support team — You can email [email protected] for confirmation. Our team will assist you right away.
The Golden Rules of Healthy Gaming
Every player at hi31 is advised to follow these rules:
- Every player at hi31 is advised to follow these rules:
- Gaming is for entertainment only — do not treat it as a source of income.
- Only bet what you can afford to lose.
- Set a fixed time and budget for each day.
- Do not play when you are tired, emotionally distressed, or under the influence of alcohol.
- Do not bet with money you cannot afford in an attempt to recover losses.
- Take regular breaks — rest for at least a few minutes every hour.
- Spend time with family and friends — gaming is a small part of life.
Need help? We are here
If gaming feels like it's becoming a problem, don't fight it alone. hi31's support team is by your side around the clock.
If gaming feels like it is becoming a problem, do not fight it alone. hi31's support team is with you around the clock.
Live Chat Support
Email Support
Contact us via live chat from any page on the site. Service is available 24/7 in both Bengali and English.
Remember — asking for help is an act of courage. hi31's support team will assist you with complete confidentiality.
Common FAQs
Start safe gaming at hi31
Start Safe Gaming at hi31