hi31 Privacy Policy — Your Information Is Protected

Introduction & Scope

This privacy policy has been last updated and takes effect upon use of the hi31 platform.

hi31 is a secure and reliable online gaming platform committed to providing the best experience for Bangladeshi players. This Privacy Policy ("Policy") describes how hi31 collects, uses, stores, and protects the personal information of its users.

By using this website and its services, you are considered to have read and agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to all hi31 services, websites, mobile platforms, and all related digital channels. The terms of this Policy apply equally to users residing outside Bangladesh.

            Important: hi31 never sells your personal information to third parties without your consent. Protecting your privacy is one of our core responsibilities.
          

What Information We Collect

hi31 collects various types of information for the purposes of operating its services, managing user accounts, and improving the overall experience. The categories of information collected are described below:

2.1 Identity Information

Full name and date of birth (for age verification)
Valid identity document details (national ID card or passport)
Email address and mobile number
Current address and country

2.2 Financial Information

bKash, Nagad, Rocket, or Upay account number (partial)
Bank account details (for bank transfers)
Transaction history and amounts
Deposit and withdrawal records

2.3 Technical & Usage Information

IP address and device type
Browser information and operating system
Session logs and login time records
Time spent on site and pages visited
Gaming activity and betting patterns

2.4 Communication-Related Information

Live chat conversation records
Messages sent by email and details of complaints
Customer service communication history

Purpose of Data Use

hi31 uses your information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes of use are listed below:

3.1 Account Management & Verification

Information provided when opening a new account is used to confirm the user's identity and verify age. hi31 is a platform for users aged 21 and above only, so age verification is an essential process.

3.2 Financial Transaction Processing

Financial information is used to manage deposits and withdrawals. The information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer is used securely.

3.3 Security & Fraud Prevention

Technical information is analyzed to detect fraudulent activity, prevent money laundering, and ensure account security. This is essential for protecting your account and assets.

3.4 Providing Customer Support

Previous communications and account information are used to resolve your issues quickly and effectively. hi31's 24/7 support team assists you in both Bengali and English.

3.5 Service Improvement & Personalization

By analyzing your gaming preferences and usage patterns, we work to ensure a better experience. The platform's functionality is improved and new features are added based on this information.

3.6 Compliance with Legal Obligations

Certain information may be retained and provided to relevant authorities as required to comply with applicable laws and regulations.

Data Sharing & Disclosure

hi31 never sells your personal information for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Necessary information may be shared with payment processors, technology infrastructure providers, and game suppliers. All such partners operate under strict confidentiality agreements and may use the information received only for specified purposes.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, no information beyond the minimum required by law will be disclosed.

4.3 Corporate Restructuring

In the event of a business merger or acquisition, your information may be transferred to the new entity. Users will be notified in a timely manner in such circumstances.

            Rest assured: Outside the circumstances mentioned above, none of your information is shared with any third party. hi31 never sells your information to advertisers or marketing companies.
          

Cookies & Tracking Technologies

hi31 uses cookies and similar tracking technologies on its website. These technologies help improve your browsing experience and keep the platform running smoothly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, storing security tokens, and remembering your preferences. Without these cookies, the site will not function properly.

5.2 Functional Cookies

These cookies remember your preferences (such as language selection) and provide a personalized experience. They retain information between sessions.

5.3 Analytics Cookies

These cookies are used to analyze which pages of the website are visited most and how users navigate the site. This information is collected in aggregate and is not used to identify any specific individual.

You can disable cookies by changing your browser settings. However, this may limit some functionality of the site.

Data Security Measures

hi31 uses industry-standard technology and practices to keep your personal information secure. Our security framework consists of the following layers:

SSL (Secure Socket Layer) encryption: all data exchanged between your browser and our servers passes through encrypted channels
Financial data encryption: all payment-related information is stored with high-level encryption
Regular security audits: systems are regularly reviewed to identify potential vulnerabilities
Access controls: only authorized personnel can access specific information
Two-factor verification: additional verification measures for important account activities
Real-time monitoring: systems capable of immediately detecting and preventing suspicious activity

In the event of any data breach, we will promptly notify the affected users and take the necessary corrective measures.

Data Retention Period

hi31 retains your information only for as long as necessary. How long specific information is retained depends on its nature and purpose:

7.1 Active Account Data

All relevant information is retained for as long as your account remains active. This information is used for service delivery, customer support, and account security.

7.2 After Account Closure

Even after an account is closed or suspended, certain information is retained as required by legal obligations and for dispute resolution. This retention period is determined in accordance with applicable laws and regulations.

7.3 Financial Transaction Records

Financial transaction records are retained for a specified period as required by law. This is necessary to comply with anti-money laundering laws and financial regulations.

Your Rights

hi31 believes every user has the right to maintain control over their own information. Your key rights regarding your information are described below:

Right to access: you may request to know what information we hold about you
Right to rectification: if there is any error in your information, you may request a correction
Right to erasure: in certain circumstances you may request that your information be deleted (subject to legal obligations)
Right to restrict processing: you may request that the use of your information be limited for specific purposes
Right to data portability: you may request to receive your information in a structured format
Right to object: you may object to certain types of processing of your information

To exercise these rights, please contact us. We will endeavor to respond to your request within a reasonable time. In some cases it may not be possible to fulfill all rights in full due to legal reasons — in such cases we will explain why.

            How to submit a request: for any request regarding your information, contact our support team directly via live chat or email. Our 24/7 support team can assist you in both Bengali and English.
          

Protection of Minors

hi31 is strictly a platform for users aged 21 and above only. We treat the privacy and protection of minors as a top priority.

If a user is suspected to be under 21, we will immediately verify their account and suspend it if necessary. If we become aware that a minor has opened an account, all associated information will be securely deleted.

If parents believe their child has used hi31, please contact our support team — we will take prompt action.

Policy Changes & Updates

hi31 reserves the right to change or update this Privacy Policy as needed. Reasons for changes may include:

Changes to applicable laws or regulations
Addition of new services or technologies
Improvements to data protection practices
User feedback and suggestions

For significant changes, we will post a notice on the website and notify you at your registered email address. Continued use of the site after changes are made will be considered acceptance of the updated policy.

The latest effective version will always be available on this page. Previous versions may be provided upon request.

hi31's Privacy Policy